Warranties

The finishes applied to our products are carefully chosen for their durability and quality. However, the following factors are not covered under warranty and may affect the finish of our natural products:

• Variations in colour between different manufacturing batches of paint.
• Natural variations in appearance caused by artificial or natural lighting.
• Influence of moisture, heat, light, and exposure to weather.
• Environmental conditions like pollutants, acid rain, or corrosive substances which can impact finishes.
• Damage, corrosion, wear, deterioration, or failure of standard components in coastal applications or specific climates.

Please note that items ordered outside of warranty guidelines are not protected against freight damage due to the nature of specifications and packaging.

The warranty for Colourvue Roller Blinds and Essentials programs excludes the following:

• Colour variations between dye lots or batches.
• Damage from misuse, accidents, alterations, incorrect installation, incorrect cleaning, or lack of maintenance leads to product failure.
• General wear and tear, including fading over the product’s lifetime or exposure to unsuitable conditions or extreme outdoor elements.
• Roller blinds measuring over 3m wide x 3m drop.

TWO Australia is not responsible for any costs related to fitting/installation, programming, maintenance, or motorisation-related damage. Additional information can be provided upon request.

In the case of defective goods supplied by TWO Australia, they will be replaced, or at TWO Australia’s discretion, the invoice value of those goods will be credited. In all circumstances, TWO Australia’s liability is limited to the material value of the defective goods. TWO Australia is not liable for further or subsequent loss or damage, including additional fitting charges and freight. We will do our best to transfer any warranties or guarantees received for products or parts incorporated in the manufactured finished product to the customer’s benefit.

The warranty for Colourvue Curtains excludes the following:

• Colour variations between dye lots or batches.
• Damage from misuse, accidents, alterations, incorrect installation, incorrect cleaning, or lack of maintenance leads to product failure.
• General wear and tear, including fading over the product’s lifetime or exposure to unsuitable conditions or extreme outdoor elements.

TWO Australia is not responsible for any costs related to fitting/installation, programming, maintenance, or motorisation-related damage. Additional information can be provided upon request.

In the case of defective goods supplied by TWO Australia, they will be replaced, or at TWO Australia’s discretion, the invoice value of those goods will be credited. In all circumstances, TWO Australia’s liability is limited to the material value of the defective goods. TWO Australia is not liable for further or subsequent loss or damage, including additional fitting charges and freight. We will do our best to transfer any warranties or guarantees received for products or parts incorporated in the manufactured finished product to the customer’s benefit.

All Shadesol outdoor shade products have been tested to withstand up to 50kph winds and are warranted up to this wind limit. We recommend installing a wind sensor for applications that may experience above 50 kph winds. The warranty will be voided if the product fails due to high wind speeds.

The warranty does not cover the following factors:

– Colour variations between dye lots or batches.

– Damage from misuse, accidents, alterations, incorrect installation, incorrect cleaning, or lack of maintenance leads to product failure.

– General wear and tear, including fading over the product’s lifetime or exposure to unsuitable conditions or extreme outdoor elements.

– Shades measuring over the warranty limits.

– Shades damaged by wind, gusts or squalls. Automated wind sensors are recommended to only be utilised only as a safety measure, but never to be relied upon.

Note:

Any product ordered outside of warranty guidelines/limits are not protected against freight damage due to the nature of specifications and packaging.

1. Definitions in the Warranty Terms & Conditions
1.1 ‘TWO Australia means TWO Australia (ABN: 96 125 805 389);
1.2 ‘Customer’ means the person or entity that acquires the Products and/or the Applicant on the TWO Australia Credit Account Application annexed hereto (where applicable);
1.3 ’ACL’ means the Australian Consumer Law contained in the Competition and Consumer Act 2010;
1.4 ‘Products’ means the goods and services supplied by TWO Australia to the Customer to whom these Terms & Conditions of Sale apply.

2. Manufacturer’s Warranty
2.1 In addition to the Customer’s rights under the ACL (if any), TWO Australia warrants that the Products will perform in accordance with TWO Australia’s specifications for a period of 5 years from the completion of manufacture, with the exception of custom powder coat finishes applied to the Products, which carry a 1-year warranty (“Manufacturer’s Warranty”). The Manufacturer’s Warranty is subject to the conditions set out herein and clause 3.
2.2 The Manufacturer’s Warranty does not affect any rights a Customer may have under the ACL (if applicable) and sits alongside the ACL, which cannot be excluded.
2.3 The Customer:
(a) warrants that all information supplied to TWO Australia in relation to the supply of Products is true and accurate and acknowledges that TWO Australia has relied on that information for the manufacture and supply of those Products;
(b) acknowledges that TWO Australia has not made any representation or warranty concerning the performance of the Products or the suitability of the Products for the site at which the Products are to be installed;
(c) acknowledges that all data, dimensions, specifications, recommendations, illustrations, drawings and weights provided by TWO Australia to the Customer or otherwise contained in product guides, fact sheets, price lists and other marketing material are approximate only and have not been relied upon by the Customer.
(d) Acknowledges
2.4 Any recommendations made to Customers who are purchasing the Products for the purposes of on-selling them are to be used as guides only, and it is the Customer’s sole responsibility to wholly consider the Products and their suitability for the end-user. The Customer indemnifies TWO Australia and its officers, employees and agents in respect of all claims relating to any recommendations made by TWO Australia.
2.5. To make a claim under the Manufacturer’s Warranty, the Customer must notify TWO Australia in writing of their claim and provide sufficient information to enable TWO Australia to identify the issue, together with proof of purchase. The Customer must then clearly label and identify the Products with the Customer’s name and address and return the Products to TWO Australia at the Customer’s expense so that TWO Australia may inspect the Products and conduct an assessment of the claim.
2.6. The Customer must install the Products in accordance with the specific requirements detailed in the documentation provided by TWO Australia and ensure the Product has been installed by a person suitably qualified to perform the works required (where applicable). TWO Australia will not be liable for any damage,
costs or expenses incurred arising from the inadequate or improper installation of the Products.

3. Warranty Exclusions and Limitations
3.1 To the fullest extent permitted by law, but subject always to clause 2.2, the Manufacturer’s Warranty does not apply to:
(a) Products that the Customer has requested be manufactured outside specification or recommendation after TWO Australia has notified the Customer in writing that the requested Products exceed specification or recommendation and may not be fit for purpose. To the maximum extent permitted by law, TWO Australia accepts no liability as to the structure or performance of those Products or for any structure, infrastructure or other attachment to which the Products are connected;
(b) Fair and reasonable wear and tear;
(c) Damage to the Products resulting from accidents, negligence, misuse or improper installation by the Customer or any third party;
(d) The Customer’s failure to follow instructions from a person qualified to install the Products or a registered builder;
(e) Damage to the Products resulting from the alteration of pre-set operating parameters resulting from acts of nature, accidents, negligence, improper installation by the Customer or any third party or any misguidance by the Customer;
(f) Damage or degradation in performance of the Products where alteration, repairs, adjustments or additions have not been made by a person suitably qualified (where applicable);
(g) Deterioration of finished surfaces due to exposure to ocean salt spray or other corrosive atmospheres including hazardous industrial processes;
(h) Damage or deterioration caused by the application of a coating agent for the purpose of cleaning that has not been recommended by TWO Australia in writing;
(i) Labour, access, third party or electrical costs borne by the Customer to complete repairs, maintenance or replacement of components that make up the Product supplied by TWO Australia;
(j) Any component added to a TWO Australia product that wasn’t supplied by TWO Australia, including motorisation componentry;
(k) Slight colour variations of paint, powder coat and fabric between colour selection samples and finished.
Product and also between components and profiles;
(l) Changes to the material and finished surfaces due to the natural reaction to the environment;
(m) Interference between radio signals from components within the Product caused by external factors, including radio signals in the vicinity of the Product or electronic systems that the Product is connected to.
(n) Water damage to electrical components or materials that make up a finished Product caused by the Customer or any third party.
3.2 TWO Australia may choose to use different componentry in the manufacture and supply of Products to those set out in the specifications or the most current price list published by TWO Australia if, in the opinion of TWO Australia;
(a) the replacement componentry is equal or equivalent quality; or
(b) those components set out in the specifications or the most current price list published by TWO Australia are not available for supply to TWO Australia within a reasonable time.
3.3 To the full extent permitted by law, but subject always to clause 2.2, TWO Australia will not be liable to any person in respect of personal injury, incidental damages, consequential losses, loss of profit, costs or business interruption, loss of opportunities or any other claims whatsoever arising from:
(a) Any use of, or incidental to, the Products or arising out of TWO Australia’s negligence or breach of the Sales Agreement;
(b) A Customer’s or end user’s reliance on advice given by TWO Australia in relation to the installation of Products.
3.4 Hand written orders will be accepted, however TWO Australia is not required to seek clarification of any handwritten Order provided by a Customer to TWO Australia and will not bear any liability in relation to incorrect interpretation of a handwritten order.
3.5 Where TWO Australia has agreed to re-take possession of Products returned to TWO Australia under a warranty claim, TWO Australia will not be taken to have admitted liability for that warranty claim until it has inspected the Product and provided notice of acceptance of the claim to the Customer.